Industry: Hospitality & Travel
Role: Customer Success Specialist (Full-time, Remote)
Location: Argentina
Salary: $1,500/month
Estimated U.S. Cost: $4,700/month
Total Savings: 68%
Background: A Global Hotel Chain Elevating Client Experience
A rapidly expanding international hotel chain was upgrading its digital guest-experience platform used by boutique and luxury hotels worldwide. To support the rollout, they needed a Customer Success Specialist capable of onboarding new properties, training staff, and providing high-touch support across multiple time zones.
Their internal team was stretched thin and needed someone who could ramp up quickly, manage complex hospitality workflows, and deliver premium service without paying U.S.-level salaries.
They partnered with South to source a customer-centric specialist who understood hotel operations and could immediately strengthen the client experience.
The Challenge: Hire Fast, Avoid High Costs
The client needed a full-time Customer Success Specialist who could:
- Lead hotel partners through a structured 4-week onboarding process
- Provide multilingual support via email, chat, and phone
- Build long-term client relationships and reduce churn
- Collaborate on training design and occasionally on-site visits
- Elevate the customer experience in a fully remote environment
Hiring someone with this level of hospitality experience in the U.S. (≈$4,700/month) would have exceeded their budget. They needed someone with:
- Real hotel operations experience
- High-level client-facing communication skills
- Fluent English
- Ability to ramp up immediately
LATAM, especially Argentina, was the ideal market for this.
The Solution: A Fully-Vetted Hospitality Specialist Hired in 21 Days
South launched the search immediately and delivered pre-vetted candidates within days. In 21 days, the client met and hired their ideal Customer Success Specialist.
South managed the entire process:
- Candidate sourcing
- Multiple interview rounds
- Background & reference checks
- Contracts & compliance
- Payroll setup
- Ongoing support through staffing
The client only needed to conduct interviews; South handled the rest.
Meet the Customer Success Specialist: Ramiro From Argentina
Ramiro brought 7+ years of hospitality experience in high-volume, premium environments. His background included:
- Guest experience and client support
- Complaint resolution
- VIP client handling
- High-pressure operations management
- Staff coordination and workflow optimization
He quickly stood out for his service mindset, communication skills, and operational discipline, exactly what the client needed for a high-touch CS role.
Early Impact: Immediate Ownership & Better Client Experience
Ramiro delivered value from day one:
- Improved onboarding processes with clearer steps and faster turnaround
- Took ownership quickly, reducing the load on the internal CS team
- Increased upsell opportunities through proactive client guidance
- Reduced onboarding time for new hotels
- Organized support workflows, improving internal coordination
The client described him as “a natural fit who elevated the customer experience immediately.”
Results
- Time to Hire: 21 days
- Cost Savings: ~68% vs. U.S. compensation
- Operational Impact: Faster onboarding, stronger relationships, and reduced internal workload
- Scalability: High-quality hospitality talent at a sustainable, long-term cost
Why Hire With South?
South gives companies access to exceptional LATAM talent, professionals who deliver U.S.-level performance at a fraction of the cost.
We manage the entire lifecycle: sourcing, vetting, compliance, payroll, and ongoing support.
👉 Ready to hire your next Customer Success Specialist from LATAM? Let’s talk!
