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Industry: Home Repair Services
Role: Call Center Agents (Full-time, Remote)
Locations: Jamaica & El Salvador
Monthly Salary: $1,000 USD each
Total Savings: 74% compared to U.S.-based hires
Background: Boosting Conversions in Customer Service
Our client, a fast-growing home repair services company, needed to strengthen their customer service team by hiring experienced Call Center Agents. Their goals were clear:
- Improve the conversion rate of customer calls into booked appointments.
- Ensure accuracy and completeness of CRM data entry.
The challenge? U.S.-based candidates for this role typically earn around $3,800/month, and the client struggled to find professionals who combined strong sales skills with call center experience while also overspending on hiring costs.
The Solution: Exceptional LATAM Talent
South presented a batch of vetted candidates ready to start immediately. While the client initially intended to hire one agent, they were so impressed with two of the professionals that they decided to hire both at a fraction of the U.S. cost.
Meet the Hires
Karlesa (from Jamaica)
- Background: Customer Relations Manager since 2016
- Expertise: Strategic sales planning, resource allocation, team coordination
- Skills: Client engagement, complaint resolution, staff training, lead generation
Kevin (from El Salvador)
- Background: Customer Service Agent since 2019
- Expertise: Customer relations, problem-solving, recordkeeping
- Skills: Conflict resolution, complaint handling, positive communication style
Shared Core Skills Required & Delivered:
- Strong sales and persuasion skills
- Professional phone voice, excellent listening, and objection-handling
- Reliable home office setup (stable internet, noise-free, quality headset)
- Familiarity with CRM systems and call center tools
Results: Double the Value, Faster Impact
- Immediate Hiring Success: Both candidates were interviewed and started the following Monday.
- Improved Conversions: Already handling inbound and outbound calls with professionalism and results-focused strategies.
- Cost Savings: At $1,000/month each, the client pays a total of $2,000 instead of $3,800 for one U.S.-based hire, resulting in a 74% savings.
- Unexpected Win: By hiring two agents instead of one, the client doubled coverage and efficiency while still saving significantly.
- Seamless Onboarding: South managed contracts, payroll, and compliance, ensuring no administrative burden for the client.
Why Hire with South?
By leveraging South’s LATAM network, the client not only solved their customer service challenges but also found two outstanding professionals at half the cost of half a U.S.-based hire.
