Teleperformance (TP) is one of the biggest names in outsourced customer experience; think customer care, tech support, back office, and digitally supported CX at scale.
If you’re looking for a simple “Teleperformance price list,” you’ll notice something fast: there isn’t one. TP contracts are typically quoted based on your scope, channels, languages, compliance needs, and volume, and (very often) priced around a Full-Time Equivalent (FTE) model.
In fact, Teleperformance itself describes how many customer service contracts get priced “per FTE,” where the client estimates volume and the provider quotes a rate per agent seat.
Here’s a breakdown on how TP pricing works, what drives the number up, and how to estimate your real monthly cost before you sign.
Teleperformance Pricing Overview
Most Teleperformance deals fall into “custom pricing” because the work isn’t one-size-fits-all. TP also points out that traditional CX contracts have often been quoted as “X price per FTE”, basically, how much one dedicated agent seat costs, multiplied by how many seats you need.
The twist in 2026 is that many support programs aren’t “just agents answering calls” anymore. Teleperformance highlights that modern CX can involve engineering/design work, cloud services, AI training, automation, and more, and that changes how solutions are scoped (and priced).
So instead of expecting a single rate, expect a quote built from building blocks: staffing + management + tools + transition + performance requirements.
Common Pricing Models You’ll See With Teleperformance
Per-FTE “Per Seat” Pricing (most common for dedicated teams)
This is the classic model TP describes: you agree on how many agents you need, and you pay a fixed rate per FTE seat.
It’s simple to budget, but you’re often paying for capacity, not just “work completed.”
Pay-per-hour (time-and-materials style)
You pay for logged-in hours. This shows up when coverage is variable, the scope is evolving, or you’re ramping in phases.
Pay-per-minute / pay-per-interaction
This is common in parts of the outsourcing world for voice-heavy programs (especially when demand is volatile). Typical industry guidance describes per-minute pricing that can range roughly $0.75–$1.25 per minute for domestic calls, depending on complexity.
Hybrid models (base capacity + variable usage)
Many teams land here: a baseline staffed team (predictability) plus usage-based pricing for overflow, after-hours, or seasonal spikes.
“Modern CX” add-ons (digital + automation)
TP explicitly frames modern CX design as involving elements like AI, automation, and bespoke solutions. When these are included, pricing often becomes more SOW-like (deliverables, implementation, roadmaps), not just “seat count.”
Hidden Costs to Watch Out For
Teleperformance pricing surprises usually aren’t “fees on a price page.” They’re scope details in the contract that quietly expand the monthly total.
Transition, onboarding, training, and infrastructure
Even outside call-center work, TP’s own public RFP materials show how implementation can involve a training plan, IT/telecom provisioning, and costs that get finalized through specs and a bill of materials before contract signature.
Translation: don’t assume “rate × agents” is the whole story; there can be real setup effort.
Coverage and scheduling complexity
24/7 coverage, weekends, multiple time zones, or strict response SLAs often require more staffing than expected (and staffing is the biggest cost driver).
Channel mix and skill requirements
Voice-only support is one thing. Add chat, email, social, escalations, or technical troubleshooting, and the staffing profile changes usually upward.
Compliance and regulated programs
Regulated work (payments, healthcare, identity checks, etc.) tends to carry higher requirements (process + security + training), which can raise the quote.
What You’d Really Pay: Simple Budgeting Examples
Teleperformance will quote custom pricing, but you can still sanity-check your budget using typical outsourcing ranges by region and pricing model.
A common industry view of hourly outsourcing ranges looks like:
- US onshore: about $20–$35/hour
- Latin America nearshore: about $8–$18/hour
- Offshore (e.g., Philippines/India): about $6–$15/hour
Example A: 10 nearshore agents, business hours only
Assume $12/hour (mid-range nearshore), 40 hours/week.
10 × 12 × 40 = $4,800/week → roughly $20.8k/month (before management layers, tools, and any add-ons).
Example B: 25 US onshore agents with higher service levels
Assume $28/hour (mid-range onshore), 40 hours/week.
25 × 28 × 40 = $28,000/week → roughly $121k/month.
Example C: Usage-based voice program (per-minute)
Assume 50,000 call minutes/month. At $0.75–$1.25/min, that’s $37,500–$62,500/month (before any platform/tooling requirements).
These aren’t “Teleperformance’s published rates” (TP doesn’t publish them); they’re a practical way to estimate the order of magnitude and catch unrealistic quotes early.
Advantages of Hiring Through Teleperformance
- Scale and coverage. Teleperformance is positioned as a large global provider of omnichannel CX and business services, which matters if you need multilingual coverage or rapid scaling.
- Broader CX capabilities than “just a call center.” TP explicitly discusses digital business services and modern CX design involving AI/automation components.
Disadvantages of Hiring Through Teleperformance
- Custom pricing means less transparency up front. You’ll need a scoped proposal to know the true total.
- Best fit tends to be larger programs. Third-party summaries often frame TP as strong on scale but sometimes slower-moving operationally (especially for smaller clients).
Hiring Models: South vs. Teleperformance
Teleperformance is primarily an outsourcing delivery partner: you’re buying an operating model (staffing, management, processes, tooling, SLAs) and the price is built from scope, often anchored on an FTE model, plus whatever “modern CX” components are included.
South is a different lane: it’s for companies that want to hire dedicated, long-term LATAM talent and build internal capacity instead of outsourcing the whole function. If your real goal is “we need reliable people in our time zone who feel like part of the team,” a hiring model can be easier to manage and budget over time, especially when priorities shift, and you don’t want to renegotiate a new outsourcing scope every quarter.
The Takeaway
Teleperformance pricing isn’t a menu; it’s a quote. Most customer support contracts still tend to be priced around FTE seats, but your real total depends on coverage, channels, skill level, compliance requirements, and how much “modern CX” work (automation, AI, tooling, transformation) gets baked into the scope.
If you’re evaluating TP, the smartest move is to force clarity early: what exactly is included in the FTE rate, what’s billed separately (tools, reporting, training, transition), and how pricing changes with volume, seasonality, and SLAs.
And if what you actually want is a dedicated support team that works like an extension of your company, in your time zone, with long-term continuity, schedule a free call with South.
We’ll share a role-specific shortlist of vetted LATAM customer support talent, and you only pay if you make a hire.
Frequently Asked Questions (FAQs)
Does Teleperformance publish standard pricing?
Not typically. TP describes pricing as scope-driven, and many CX contracts are quoted per FTE depending on estimated volume.
Is “per FTE” the same as “per agent seat”?
In practice, yes: it’s pricing per full-time agent capacity, multiplied by the number of seats required.
What’s the fastest way to estimate a budget before you get a quote?
Start with agent count × hours and sanity-check against common regional hourly ranges (onshore vs nearshore vs offshore).
Can pricing be per-minute instead of per-agent?
Yes, per-minute pricing is a known model in outsourced voice programs, with typical ranges often cited around $0.75–$1.25/min depending on complexity.
What should I ask for in the proposal?
Ask for the pricing model (FTE/hour/minute), what’s included, how volume changes pricing, and what add-ons (tools, QA, WFM, training, transition) will appear on the invoice.
