If you’re researching Teleperformance pricing, you’ve probably already noticed the frustrating part: there’s no simple rate card you can pull up and compare line by line. Teleperformance builds custom proposals based on the size of your operation, service requirements, delivery location, support channels, languages, coverage hours, technology, and other variables.
That means the cost of outsourcing customer support to Teleperformance can vary significantly from one company to another. A straightforward customer service program has a very different budget from a multilingual, 24/7 operation with technical support, strict SLAs, and AI-enabled workflows.
In this guide, we’ll break down how Teleperformance rates work in 2026, the main BPO pricing models you’re likely to encounter, the factors that influence your final quote, and realistic benchmarks you can use when evaluating contact center outsourcing costs.
We’ll also compare Teleperformance with a different approach: building a dedicated remote team through South. If you need customer service, customer success, or support professionals who work directly with your company, hiring talent in Latin America can give you more control over the team, closer day-to-day collaboration, and strong U.S. time-zone alignment without outsourcing the entire customer experience function.
Teleperformance Pricing at a Glance
Teleperformance doesn’t publish a standard price list, so there isn’t one fixed Teleperformance cost per agent, hour, or customer interaction. Instead, companies typically receive a custom proposal based on the scope of the program.
For most buyers, that means the headline rate is only one part of the budget. Delivery location, staffing levels, operating hours, languages, channels, technology, service-level requirements, and management needs can all affect the final contact center outsourcing cost. Teleperformance also offers AI, automation, and broader digital CX capabilities, which can make pricing more complex than traditional customer service outsourcing.
The biggest takeaway is simple: you’ll need a scoped proposal to know what Teleperformance will actually charge your company. When comparing BPO pricing, look beyond the per-seat or hourly figure and calculate the total monthly cost of running the program.
How Does Teleperformance Pricing Work?
Teleperformance pricing is typically built around the scope of the service rather than a single advertised rate. The exact structure can change depending on whether you’re outsourcing a dedicated customer support team, paying for a specific volume of interactions, or contracting TP to manage a broader business process.
That matters because two companies with the same number of agents can end up with very different contracts once coverage hours, channels, languages, technology, and performance requirements enter the picture.
Here are the main BPO pricing models you may encounter when evaluating Teleperformance or a similar customer service outsourcing provider.
Per-FTE or Per-Seat Pricing
With per-FTE pricing, you pay a recurring amount for each full-time equivalent assigned to your account. Per-seat pricing works similarly, although the fee may account for the workstation, technology, supervision, and operational infrastructure supporting each agent.
This model makes it easier to forecast costs when you need a relatively stable number of dedicated agents every month.
The final per-FTE cost can still vary based on:
- Agent location and experience
- Required languages
- Voice, chat, email, or omnichannel support
- Shift schedules and 24/7 coverage
- Training requirements
- QA and management
- Security and compliance standards
Hourly Pricing
Some outsourced support arrangements are priced according to the number of agent hours delivered. Under an hourly model, your monthly customer service outsourcing cost increases or decreases with the amount of staffing time you use.
Hourly pricing can work well when demand fluctuates or when you’re scaling coverage gradually. The hourly rate alone doesn’t necessarily represent the full program cost, so companies should check whether supervision, software, training, reporting, and other services are included in the quote.
Per-Minute or Per-Interaction Pricing
Usage-based pricing ties your bill to customer activity. Depending on the program, that could mean paying per call minute, conversation, ticket, transaction, or another measurable unit.
This structure can make sense for high-volume operations where activity is relatively predictable. Costs can move quickly when interaction volumes spike, making accurate forecasting especially important.
Managed-Service Pricing
Teleperformance increasingly operates as a broader digital business services company, so some engagements go beyond simply providing agents. TP can combine people, processes, technology, analytics, and automation to manage an entire customer experience or business function.
In these arrangements, pricing may be structured around the full scope of the program rather than an individual agent or hour.
Managed-service contracts are typically more complex to compare because the proposal may bundle staffing with management, technology, transformation work, analytics, and operational responsibilities.
Outcome-Based and AI-Enabled Pricing
AI is also changing how companies should think about Teleperformance rates.
TP has been expanding its model around a combination of human expertise, AI agents, automation, and digital platforms. Its current positioning emphasizes services that bring together people, processes, and AI, including agentic AI and AI-enabled business operations.
That can create pricing structures tied more closely to productivity, automation, transaction volumes, or business outcomes instead of relying entirely on traditional FTE billing.
For buyers, the important question is no longer just “How much does each agent cost?” You also need to understand what technology is included, what work will be automated, what performance is expected, and how those elements affect the total contract value.
How Much Does Teleperformance Cost in 2026?
There’s no official Teleperformance price list for 2026. TP generally scopes customer experience programs individually, so the final Teleperformance cost depends on where the team is located, how many agents you need, what they’ll handle, and how much operational support sits around them.
Teleperformance itself explains that traditional customer service contracts have commonly been priced by full-time equivalent (FTE), with the number of required agents multiplied by the agreed rate per FTE. More complex programs can layer in technology, automation, analytics, management, and other services, making the final contract harder to reduce to a single hourly number.
Because TP doesn’t publish official rates, online Teleperformance pricing estimates should be treated as benchmarks rather than guaranteed quotes. For context, broader call center outsourcing costs in 2026 can range from roughly $5 to more than $40 per agent hour depending heavily on geography and service complexity.
The location of the delivery team is one of the biggest variables. Onshore U.S. support generally commands higher rates, while nearshore and offshore delivery centers can reduce the labor component of customer service outsourcing costs.
For example, a program delivered from Latin America may cost considerably less than the same operation staffed entirely in the U.S. while still offering strong overlap with U.S. business hours. That geographic advantage is also why companies that want more direct control over their people increasingly consider hiring customer support talent in Latin America instead of outsourcing the entire function.
The number that matters most is the total monthly program cost, not an isolated hourly or per-agent rate. When evaluating a Teleperformance quote, look at what’s included in the FTE price, which services are charged separately, and how the contract changes as your volume or staffing needs grow.
What Determines Your Teleperformance Quote?
Teleperformance pricing can move significantly depending on how your support operation is structured. A simple daytime customer service team will usually be priced very differently from a multilingual, 24/7 program with technical support, complex integrations, and strict performance targets.
That’s why companies comparing Teleperformance rates should look at the variables behind the quote rather than focusing only on the advertised hourly or per-FTE figure.
Delivery Location
Where your agents are based has a major impact on contact center outsourcing costs. Labor, office infrastructure, management, and local operating expenses vary widely between the U.S., Latin America, Eastern Europe, India, and other delivery regions.
Nearshore locations can offer a useful middle ground for U.S. companies because they combine lower labor costs with strong time-zone overlap. That’s one reason many businesses also explore nearshore outsourcing or hiring remote talent in Latin America when comparing customer support models.
Number of Agents
Team size affects both the base staffing cost and the amount of management infrastructure required.
A 10-agent team might need relatively simple oversight, while a 100-agent operation could require dedicated team leads, workforce managers, trainers, quality assurance specialists, and operations managers.
Larger programs can create economies of scale, but they also introduce more layers of operational support.
Coverage Hours
Standard U.S. business-hours support is usually simpler to staff than round-the-clock coverage.
If you need evenings, weekends, holidays, or 24/7 customer support, your Teleperformance quote may need to account for:
- Additional shifts
- Shift differentials
- Overnight staffing
- Weekend coverage
- Extra supervisors
- Workforce planning
Companies should calculate the cost of the entire coverage model rather than comparing only the price of one agent.
Support Channels
Voice support tends to require more dedicated agent time than asynchronous channels such as email.
Omnichannel programs can include:
- Phone
- Live chat
- SMS
- Social media
- In-app messaging
The more channels agents need to manage, the more complex the training, technology, reporting, and workforce planning can become.
Agent Skills and Languages
A general customer service representative typically costs less than a specialist handling technical troubleshooting, complex financial products, healthcare processes, or high-value accounts.
Multilingual support can also increase BPO pricing, especially when the program requires less common languages or agents with specialized industry experience.
If your company only needs a few experienced professionals rather than an entire outsourced operation, hiring dedicated customer service representatives can sometimes provide a simpler cost structure.
Service-Level Requirements
Service-level agreements, or SLAs, define what Teleperformance is expected to deliver.
Common metrics can include:
- Average speed of answer
- First-contact resolution
- Response time
- Abandonment rate
- Customer satisfaction
- Ticket resolution time
- Quality scores
More demanding performance requirements usually require more staffing capacity, monitoring, and operational support.
Security and Compliance
Industries such as healthcare, financial services, insurance, and e-commerce may require additional security controls, training, access restrictions, audits, or compliance processes.
These requirements can increase implementation time and the overall customer service outsourcing cost.
Technology, Integrations, and AI
Your quote may also include technology beyond the agents themselves.
Depending on the engagement, that can involve CRM integrations, call-routing systems, workforce management tools, analytics platforms, automation, AI assistants, quality monitoring, and reporting infrastructure.
These tools can improve efficiency, but they can also change how the contract is priced. Ask exactly which technology costs are included in the base rate and which are billed separately.
The best way to evaluate a Teleperformance proposal is to break the quote into its individual components. That gives you a clearer view of the true monthly cost and makes it easier to compare Teleperformance with other customer support outsourcing models.
Teleperformance Cost Examples
Since Teleperformance doesn’t publish standardized rates, the examples below are illustrative budgets rather than official TP quotes. They’re designed to show how team size, location, and service requirements can affect your monthly spend.
For context, current 2026 market benchmarks put outsourced customer support in Latin America at roughly $17–$24 per hour, while U.S.-based outsourced agents can cost around $29–$42 per hour. Rates vary by provider, specialization, contract structure, and service requirements.
These calculations assume roughly 160 working hours per full-time agent each month and use broad outsourcing benchmarks. Your actual Teleperformance pricing could be higher or lower depending on what’s included in the contract.
Example 1: 10-Person Customer Support Team
Say you need 10 agents handling phone, email, and live chat during U.S. business hours.
Using a Latin American outsourcing benchmark of $17–$24 per hour, the base staffing budget would come to roughly $27,200–$38,400 per month.
Your final Teleperformance cost could also reflect:
- Team leadership and supervision
- Quality assurance
- Training
- Workforce management
- CRM and contact center integrations
- Reporting and analytics
- Implementation costs
For a company that simply needs 10 dedicated people working alongside its existing team, this is also where comparing outsourcing vs. hiring remote employees becomes important. You may be paying for an operational layer you don't actually need.
Example 2: 25-Person Omnichannel Support Team
Now imagine an e-commerce company needs 25 representatives covering phone, email, live chat, and social channels.
At the same $17–$24 hourly benchmark, base agent capacity works out to approximately $68,000–$96,000 per month.
An omnichannel operation may also require more advanced routing, workforce planning, channel-specific training, quality monitoring, and integrations.
This is where the difference between the agent rate and the total program cost becomes especially important. A seemingly attractive per-FTE price can look very different once all of the supporting services are included.
Example 3: 50-Person 24/7 Contact Center
A larger company might need 50 FTEs distributed across shifts to provide continuous customer support.
Using the same nearshore benchmark, 50 full-time agents would represent roughly $136,000–$192,000 in monthly base staffing costs before additional operational expenses.
A 24/7 program can also require:
- Multiple shifts and team leads
- Weekend and overnight coverage
- Additional workforce management
- Quality assurance across shifts
- More complex escalation processes
- Redundant technology and business continuity planning
TP operates across domestic, nearshore, offshore, and work-from-home delivery models, so geography can materially change a proposal.
These examples show why asking “How much does Teleperformance charge per agent?” only gets you part of the answer. The more useful question is how much the entire customer support operation will cost each month once staffing, management, technology, coverage, and service requirements are included.
If your objective is simply to add dedicated professionals to your existing organization, hiring customer support talent in Latin America gives you a different model to compare against traditional contact center outsourcing.
What Services Can You Outsource to Teleperformance?
Teleperformance goes well beyond traditional call center outsourcing. The company provides a broad range of customer experience and digital business services, so pricing can vary considerably depending on how much of the operation you want TP to manage.
Common services include:
Customer Service
Teleperformance provides outsourced customer support across voice, email, chat, messaging, and other digital channels.
Companies can use these services for:
- General customer inquiries
- Order and account support
- Billing questions
- Product assistance
- Complaint resolution
- Customer retention
This is one of the most common use cases when companies compare Teleperformance customer service pricing or broader contact center outsourcing costs.
Technical Support
TP also provides technical support for companies that need agents capable of handling troubleshooting, product configuration, account access, and escalations.
Technical support programs typically require more specialized training and deeper product knowledge, which can push rates above basic customer service programs.
Sales and Customer Acquisition
Some Teleperformance programs support outbound and inbound sales activities, including lead qualification, customer acquisition, upselling, cross-selling, and retention.
These arrangements may use different pricing structures because performance incentives or outcome-based components can become part of the contract.
Back-Office Operations
Teleperformance also manages business processes that happen behind the customer-facing experience.
That can include:
- Data processing
- Order management
- Content moderation
- Claims support
- Account administration
- Document processing
- Other repetitive operational workflows
This makes TP relevant for companies looking at broader business process outsourcing rather than customer service alone.
Multilingual and Global Support
One of Teleperformance’s biggest strengths is its ability to support large international operations.
Companies that need customer service across several countries, languages, or time zones can consolidate multiple markets under one outsourcing partner instead of managing separate vendors.
The more languages, regions, and coverage windows you add, the more complex the staffing model becomes, which can directly influence your Teleperformance quote.
AI-Enabled Customer Experience
Teleperformance has also expanded its use of AI, automation, analytics, and digital tools across customer experience operations.
AI can be used to assist agents, automate repetitive interactions, route customer requests, analyze conversations, and improve workforce productivity.
That means some companies evaluating Teleperformance pricing in 2026 may receive proposals that combine human agents with automated workflows rather than relying entirely on traditional FTE staffing.
The range of services is useful if you want a provider to manage a large portion of your customer operation. If you mainly need experienced people to join your existing team, though, you may have a simpler option: hire customer support professionals in Latin America with South and keep day-to-day management inside your company.
Is Teleperformance Worth the Cost?
Teleperformance can make sense for companies that want a provider to take responsibility for a large, complex customer experience operation. Its value comes from scale, global delivery, technology, and the ability to manage multiple parts of a support program under one contract.
That also means you may be paying for far more than individual customer service agents. The right question is whether your company actually needs the infrastructure, management, technology, and outsourcing model included in the proposal.
Teleperformance Makes Sense If…
Teleperformance is likely a stronger fit when you need:
- Large customer support teams across multiple markets
- Multilingual service at significant scale
- 24/7 customer service coverage
- Voice, chat, email, and other channels under one operation
- Formal SLAs and detailed performance reporting
- Dedicated workforce management and quality assurance
- Complex security or compliance requirements
- AI, automation, analytics, and digital CX capabilities
- A provider to manage the operation rather than simply supply talent
For these companies, the higher complexity of Teleperformance pricing can be justified by the amount of operational responsibility being transferred to the provider.
Teleperformance May Be Less Suitable If…
The model can be harder to justify when your main goal is simply to add a few strong customer support professionals to an existing internal team.
For example, you might need five customer service representatives who can work inside your CRM, attend team meetings, report directly to your managers, and collaborate with sales or customer success every day.
In that situation, a full BPO engagement can introduce additional management layers and contract complexity that your company may not need.
A dedicated hiring model may make more sense when you want:
- Direct management of each team member
- Employees embedded in your company culture
- Greater involvement in hiring decisions
- Close collaboration with internal departments
- U.S. time-zone overlap
- The flexibility to add individual roles as needed
- Long-term team continuity
That distinction is important when comparing outsourcing vs. nearshore hiring. Teleperformance is built to operate processes for clients. South helps companies find remote talent in Latin America who can become part of the team they already have.
Teleperformance can be worth the cost when you need outsourced operations at scale. If what you really need is great people, a dedicated hiring model may be the more practical investment.
South vs. Teleperformance: Which Model Fits Your Company?
Teleperformance and South can both help companies access talent outside the U.S., but they solve different problems.
Teleperformance—now branded as TP—is a global digital business services company that manages customer support, back-office processes, technology, and other operations on behalf of clients. TP describes its model as combining people, processes, and AI to run business operations at scale.
South, on the other hand, helps growing companies find, hire, and pay full-time remote professionals in Latin America. You choose the candidates, and the people you hire work directly with your existing organization rather than inside an outsourced contact center operation.
Here’s how the two models compare:
Choose Teleperformance If You Want to Outsource the Operation
Teleperformance makes more sense when you want an external provider to take responsibility for running the function itself.
For example, a company launching a large multilingual contact center may want TP to handle staffing, workforce management, quality assurance, processes, technology, analytics, and service-level targets under a single outsourcing arrangement.
That scale is central to TP's offering. The company provides front-office customer support as well as back-office functions such as finance, accounting, collections, and technical support.
Choose South If You Want to Build Your Own Team
South is designed for a different situation.
Maybe you already have a head of customer success but need three customer success managers. Or your support leader needs five representatives who can work inside Zendesk, join daily meetings, learn the product deeply, and collaborate directly with engineering.
In those cases, you need people who become part of your team rather than another company managing the function for you.
South helps U.S. companies source and vet professionals across Latin America for roles in customer support, sales, finance, accounting, marketing, operations, engineering, and other functions. You can interview candidates before hiring, maintain direct management of the team, and build headcount around the roles you actually need.
Latin America also offers substantial overlap with U.S. working hours, making it particularly useful for teams that depend on real-time collaboration. You can explore the broader advantages in our guide to hiring remote talent in Latin America.
The choice ultimately comes down to what you want to outsource. If you want someone else to operate the customer service function, Teleperformance may fit. If you want talented people who work directly with your company and help you build the function internally, South offers the more direct model.
Build Your Customer Support Team in Latin America With South
Teleperformance can be a strong fit when you want to hand an entire customer service operation to a large BPO provider. But if your goal is to build a dedicated team that works directly with your company, you may not need the extra layers of a managed outsourcing contract.
South helps U.S. companies find vetted professionals across Latin America for customer support, customer success, technical support, sales, operations, and other business functions.
Instead of paying for a full outsourced operation, you can hire the roles you actually need and manage them as part of your existing team. You also gain access to professionals who work in compatible U.S. time zones, communicate fluently in English, and can collaborate closely with your internal departments.
That can be especially valuable if you’re comparing Teleperformance pricing because what looks like a simple per-agent cost may include management, infrastructure, technology, and other services your company doesn’t need.
With South, you can:
- Hire individual customer service representatives or build an entire support team
- Interview and choose the professionals who join your company
- Access salary benchmarking for roles across Latin America
- Keep direct control over day-to-day management
- Receive one consolidated monthly invoice
- Scale your team as your hiring needs change
- Get a free replacement if a hire doesn’t work out
If you need great people rather than a fully outsourced operation, South gives you a more direct way to build the team.
Schedule a free call with South and start meeting candidates who can work alongside your team.
Frequently Asked Questions (FAQs)
How much does Teleperformance cost?
Teleperformance doesn’t publish a standard rate card, so there’s no single price that applies to every client. Teleperformance pricing is customized based on factors such as team size, delivery location, support channels, languages, operating hours, service complexity, technology, and performance requirements.
The most accurate way to determine your cost is to request a proposal based on your specific customer support program.
Does Teleperformance publish its pricing?
No. Teleperformance generally uses custom pricing rather than displaying fixed rates publicly.
That makes it important to compare the entire scope of a proposal, including staffing, management, training, technology, quality assurance, workforce management, and other services that may affect the total contact center outsourcing cost.
How does Teleperformance charge clients?
Teleperformance contracts can use several BPO pricing models depending on the engagement. These may include:
- Per-FTE or per-seat pricing
- Hourly pricing
- Usage or transaction-based pricing
- Managed-service pricing
- Hybrid pricing structures
- Outcome-based arrangements
The appropriate model depends on whether you’re purchasing dedicated staffing capacity, outsourcing a complete business process, or combining human support with automation and AI.
How much does Teleperformance charge per agent?
There’s no publicly listed standard Teleperformance cost per agent. Per-agent rates vary according to where the agent is located, the complexity of the role, language requirements, shift coverage, service levels, and what operational services are bundled into the contract.
When reviewing a per-FTE quote, ask exactly what the price includes so you can compare it accurately with other customer service outsourcing options.
Does Teleperformance charge per hour?
Hourly pricing can be used in outsourced customer service arrangements, although Teleperformance can structure contracts in several ways.
A company with stable staffing requirements may receive an FTE-based proposal, while another engagement could use hourly, transaction-based, managed-service, or hybrid pricing.
What factors affect Teleperformance pricing?
The biggest factors typically include:
- Number of agents
- Delivery country
- Agent skills and experience
- Languages
- Operating hours
- Voice, chat, email, and other channels
- Technical complexity
- SLAs and performance targets
- Security and compliance requirements
- Management and quality assurance
- Software and integrations
- AI and automation
A more complex customer experience program usually requires more operational infrastructure, which can increase the overall contract value.
Does Teleperformance offer AI-powered customer service?
Yes. Teleperformance has expanded its customer experience services to incorporate AI, automation, analytics, and AI-assisted workflows alongside human agents.
That can affect how a program is staffed and priced, particularly when automation handles some interactions while human representatives focus on more complex customer needs.
Is Teleperformance cheaper than building an internal support team?
It depends on the size and structure of the operation.
A managed BPO can be attractive when you want an external company to operate a large customer service function and provide the associated management, technology, QA, and infrastructure.
If you mainly need a smaller number of dedicated professionals working directly with your existing organization, hiring remote talent in Latin America can offer a different cost structure and give your company direct control over the team.
What is an alternative to Teleperformance for hiring a dedicated team?
If you want to build your own team rather than outsource the entire operation, South helps U.S. companies find vetted professionals across Latin America.
You can interview candidates, choose who joins your company, and manage your hires directly. That model is particularly useful for companies that want long-term team members and close day-to-day collaboration rather than a fully managed BPO relationship.
Schedule a free call with South to start building your remote team in Latin America.
