Industry: EdTech / SaaS
Roles: 2 Customer Success Representatives
Location: Chile & Honduras
Hiring Model: All-In Monthly Rate
Background: Scaling Customer Success Without Compromising Quality
A fast-growing EdTech company needed to expand its Customer Success team to support schools and educators using its SaaS learning platform.
The company was looking for experienced professionals who could guide new customers through onboarding, help teachers successfully adopt the platform, and provide outstanding support throughout the school year.
Rather than spending months sourcing and interviewing candidates internally, they partnered with South to find experienced, customer-focused professionals who could quickly become an extension of their team.
The Challenge
The client needed Customer Success Representatives who combined excellent communication skills with a strong background supporting SaaS products.
The ideal candidates needed to have:
- 5+ years of Customer Success or Customer Support experience
- Exceptional written and spoken English
- Experience onboarding and training customers
- Experience supporting SaaS or EdTech platforms
- A customer-first mindset and the ability to work independently in a remote environment
Because these professionals would be working directly with schools and educators, finding candidates with both technical knowledge and strong interpersonal skills was critical.
The Solution
South managed the recruitment process from beginning to end, including:
- Role calibration
- Candidate sourcing and coordination
- Screening and interviews
- English evaluation
- Background and Reference checks
- Offer, payroll, compliance, and ongoing operational support from now on.
Our first shortlist of vetted candidates was delivered within 5 business days of launching the search.
Within approximately one month, including multiple interview rounds, compensation alignment, and background checks, the client successfully hired two outstanding Customer Success Representatives.
Today, we continue supporting the company as they expand their LATAM team with additional hires.
Meet the Team
Customer Success Representative — from Honduras
An experienced Customer Success professional with more than five years of client-facing experience across SaaS and technology companies.
Highlights:
- Managed full customer portfolios with strong retention results.
- Led end-to-end customer onboarding.
- Delivered live onboarding sessions and created Loom training videos.
- Monitored customer adoption through KPIs and regular check-ins.
- Identified upsell and cross-sell opportunities.
- Experienced with HubSpot, Salesforce, GoHighLevel, Notion, Monday.com, ClickUp, and Follow Up Boss.
Customer Success Representative — from Chile
Customer Success specialist with extensive experience helping clients successfully adopt software platforms and maximize product value.
Highlights:
- More than five years supporting customer accounts.
- Extensive onboarding and implementation experience.
- Strong background improving customer adoption and engagement.
- Worked closely with customers through training, support, and ongoing success initiatives.
- Experience across SaaS and technology environments.
- Proficient with HubSpot, Salesforce, GoHighLevel, Monday.com, ClickUp, Notion, and other modern customer success tools.
The Impact
By partnering with South, the client successfully built a high-performing Customer Success team without the burden of managing the recruitment process internally.
Compared to hiring equivalent professionals in the United States, the company achieved approximately 50% savings per role while maintaining an extremely high hiring bar.
As their business continues to grow, South remains their trusted hiring partner for future positions.
Results
- Two experienced Customer Success Representatives hired.
- First vetted candidates delivered within 5 business days.
- Hiring completed in approximately one month, including interviews, compensation alignment, and background checks.
- Around 50% cost savings compared to equivalent U.S.-based talent.
- End-to-end hiring, payroll, compliance, and contractor support managed by South.
- Ongoing partnership as the client continues expanding its team.
Why South
South gives companies access to highly skilled LATAM CS talent that matches U.S. quality without U.S.-level costs.
We manage sourcing, vetting, compliance, contracts, payroll, and ongoing support, so you can focus on performance while we handle the entire administrative load.
👉 Looking to build your own Customer Success team in LATAM? Let's talk.
