Our client contacted South in search of a professional to manage customer inquiries swiftly via phone and email, providing excellent customer service, along with other key responsibilities. Keep reading to learn more about our recruitment process.
Location: Peru
What does the client’s business do?
Our client provides a wide range of real estate needs, including property showings, management, and the buying, selling, and listing of properties.
What were the requirements?
They were seeking a candidate with:
- Solid understanding of accounting principles and financial reporting.
- Ability to manage multiple tasks simultaneously and meet tight deadlines.
- Detail-oriented with strong organizational and problem-solving skills.
- Proven experience in customer service, accounting, or a related field.
- Strong proficiency in Microsoft Office applications, including Word and Excel.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.
- Project management experience was a plus.
All of this led us to Alexandra.
What were the responsibilities?
Alexandra started responding to customer inquiries promptly via phone and email, and provided outstanding customer service. Other tasks included:
- Managing and updating the company's social media profiles and executing marketing strategies to enhance online presence and engagement, such as Google Ads, Facebook marketing, Instagram, etc.
- Handling all aspects of invoicing and expense tracking, ensuring accuracy and timely processing.
- Supporting the accounting team with financial reporting, data entry, and the reconciliation of accounts.
- Assisting the real estate team with administrative tasks, including scheduling, document preparation, and property listings and property management tasks.
- Maintaining organized and up-to-date records of all communications, transactions, and marketing efforts.
- Collaborating with team members to identify and implement process improvements to enhance efficiency and customer satisfaction.
What was the candidate’s background?
Alexandra was an excellent fit for the Operations Assistant role, bringing a strong background in accounting and payroll administration. Her attention to detail and experience managing invoicing, expense tracking, and financial reporting will support the accounting team effectively. Additionally, her ability to maintain accurate records and ensure timely processing aligns with the role’s responsibilities.
With experience in customer service management, Alexandra has demonstrated strong communication and leadership skills, successfully coaching teams and ensuring performance targets are met. These skills will be valuable for assisting the real estate team with scheduling, document preparation, and property listings.
Her proficiency in tools like Google Suite, MS Office, and Salesforce CRM, along with her experience in process improvement, will also help her contribute to marketing initiatives and manage the company’s social media presence. Alexandra’s strong organizational skills and work ethic make her well-equipped to optimize operations and enhance overall efficiency.
How did they find their ideal candidate?
The company turned to South! We help US businesses find, hire, and pay top Latin American talent.
Schedule a call with us and save 70% on your monthly hiring costs. Build high-performing teams while saving money, time, and hassle. Whether you need marketing specialists, sales professionals, customer support representatives, virtual assistants, operations or project managers, creatives, developers, accountants, and more, we have you covered!
