Industry: Property Management (U.S.)
Locations: United States & Latin America
Model: Staffing (fully managed by South)
Roles & Salaries
- Leasing Virtual Assistant: $1,000/month
- Maintenance Virtual Assistant: $1,000/month
Estimated U.S. Cost: ~$4,200/month per role
Total Savings: ~52%
Background: A Growing Property Management Operation Needing Operational Support
A property management company focused on residential rental operations was experiencing increased operational demands across leasing coordination, tenant communication, and maintenance management.
As the workload increased, leadership needed reliable operational support without increasing internal overhead or incurring high costs for U.S.-based administrative hires.
Their goal was clear:
Build a dependable remote support structure that could handle day-to-day operational workflows while allowing the internal team to stay focused on property management and growth.
The Challenge: Scaling Operations Without Increasing Internal Complexity
The company needed professionals who could quickly integrate into operational workflows and communicate confidently with both tenants and vendors.
Key challenges included:
- High operational volume across leasing and maintenance coordination
- Need for bilingual communication (English & Spanish)
- Desire to reduce hiring and management overhead
- Need for reliable long-term support rather than temporary freelancers
- Preference for experienced professionals who could take ownership quickly
Hiring similar operational support roles in the U.S. (~$4,200/month per role) was significantly above their target budget.
They turned to LATAM to access:
- Experienced bilingual operational talent
- Strong customer service and coordination skills
- Long-term remote-first professionals
- Significant cost efficiency without sacrificing reliability
Meet the Talent
Leasing VA from Ecuador
An experienced bilingual operations professional with previous experience supporting U.S.-based teams through customer communication, administrative coordination, and CRM management.
Highlights:
- Strong client-facing communication skills
- Experience handling leasing-related workflows
- Familiarity with CRM and operational systems
- Organized and proactive working style
- Quickly integrated into daily operational processes
Maintenance VA from Venezuela
Operations-focused support professional with experience coordinating vendors, tracking requests, and managing administrative workflows in fast-paced environments.
Highlights:
- Strong follow-up and coordination skills
- Experience supporting maintenance and operational requests
- Excellent organizational and communication abilities
- Comfortable handling multiple workflows simultaneously
- Reliable and detail-oriented execution
Both professionals are now fully integrated into the client's daily operations, with responsibilities successfully divided across leasing and maintenance workflows.
The Solution: Two Operational Hires in 21 Days
South managed the entire hiring process, including:
- Sourcing and vetting
- Operational and technical screening
- Client coordination and interviews
- Compliance, contracts, and payroll setup
Time to hire: 21 days for both hires
The Impact: Operational Support Without Internal Hiring Burden
The two hires quickly became embedded within the company's operations, enabling the team to:
- Reduce internal operational workload
- Improve responsiveness across leasing and maintenance requests
- Maintain organized communication and tracking workflows
- Scale support capacity without increasing management complexity
- Access reliable long-term support at a significantly lower cost
Why Hire with South?
South helps growing companies build reliable, high-performing remote teams in Latin America while reducing hiring complexity and operational overhead.
We manage the entire process, including sourcing, vetting, hiring, compliance, and payroll, so companies can focus on growth while we handle the operational side of hiring.
👉 Ready to scale your team? Let’s talk.
