Hire expert contact center operations specialists from Latin America who manage customer service teams, optimize processes, and improve customer satisfaction for your business.
Every professional in our network passes rigorous vetting assessments and only the top 0.5% make the cut. From full-stack developers to growth marketers and accountants, you’ll only meet the best of the best on South.
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Contact center operations specialists manage customer service teams, oversee call/chat/email workflows, monitor quality metrics, train staff, and implement process improvements to deliver excellent customer experiences. They work with platforms like Zendesk, Intercom, Twilio, Five9, and custom systems to ensure efficient, empathetic customer interactions across all channels.
These professionals optimize workforce scheduling, handle escalations, manage performance metrics, improve first-contact resolution rates, and drive customer satisfaction (CSAT) and Net Promoter Score (NPS) improvements. They balance cost efficiency with service quality.
Hire contact center specialists when scaling customer support, managing 24/7 operations, implementing new support platforms, or improving customer service metrics. Essential for businesses experiencing rapid growth in customer inquiries or expanding into new markets.
Must-haves: Contact center platform experience, team management, performance metrics knowledge, customer service excellence, scheduling tools, and process documentation.
Junior: Basic support metrics tracking, team coordination, simple process improvement, quality monitoring
Mid-level: Workflow optimization, training program development, performance management, multi-channel support oversight
Senior: Strategic planning, budget management, technology implementation, team leadership across regions, cost per contact optimization
Behavioral: Describe how you improved customer satisfaction scores in a previous role. Tell me about a time you reduced call handling time without sacrificing quality.
Technical: How would you optimize contact center scheduling across multiple time zones? What metrics would you track to measure contact center performance?
Brazil: $26,000-$42,000/year | Argentina: $20,000-$35,000/year | Colombia: $16,000-$28,000/year | Mexico: $22,000-$36,000/year | US: $45,000-$75,000/year
LatAm contact center specialists offer excellent bilingual capabilities (Spanish and English), strong cultural alignment with customer bases, and significant cost advantages. They bring experience managing diverse customer interactions, are familiar with regional customer service expectations, and provide natural time-zone coverage for Americas-based companies.
Hire in South connects you with vetted contact center operations professionals who can scale and optimize your customer support operations efficiently. Start your search today.
Zendesk, Intercom, and Five9 are industry leaders. But good operators adapt quickly to any platform with proper training.
Key metrics include CSAT/NPS scores, average handling time (AHT), first-contact resolution (FCR), customer effort score (CES), and cost per contact.
Yes. Many are bilingual with excellent English communication skills and can handle US/English customer bases effectively.
2-4 weeks for product and process training, then 4-6 weeks of quality monitoring before independence.
Customer Success Manager | QA Analyst | Sales Operations
Teams working with Contact Center often hire for adjacent skills such as 8x8 and Twilio Flex.
