South helps growing companies find, hire, and pay top Latin American talent. Build high-performing teams in 21 days or less.
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Strong retention is a team sport. An Onboarding Representative owns first-30-day success, a Client Relations Specialist or Client Specialist handles ongoing account health, and a dedicated Retention Manager focuses on renewals and churn reduction.
A Customer Success Manager owns the relationship and outcomes for a book of strategic accounts. They run onboarding, drive adoption, head off churn, and partner with sales on expansion. CSMs sit between the customer and every internal team: support, product, billing, services. The role rewards senior operators who can hold a $500K renewal under pressure, push back on a bad customer ask, and read a usage report well enough to spot a churn risk three months out.
An average U.S. Customer Success Manager earns $7,000 per month compared with an average Latin American salary of $3,500 per month, creating potential savings of up to 50%. LatAm CSMs handle U.S. enterprise books with English near native and the kind of operator polish that strategic accounts demand.
Yes. South contracts the CSM locally, runs payroll and compliance, and bills you monthly. They get CRM access, customer Slacks, and meeting tools day one. Time-zone alignment matters because CSM work happens on customer calls and QBRs, not async tickets.
Senior commercial instincts, deep product fluency, structured QBR and account planning, and the calm to handle a frustrated executive. Ask them to walk through a saved account: what was the signal, what was the play, what was the result. Look for pattern recognition, not playbook recitation.
Salesforce or HubSpot for CRM, Gainsight or Vitally for health scoring, Slack and Notion for collaboration, Loom and Zoom for customer interaction, and a usage analytics tool (Mixpanel, Amplitude, or Pendo) for early signal. Excel and Google Sheets for QBR prep and forecasting.
A CSM owns strategic accounts: fewer customers, larger ARR, higher touch, more complex. A CSR owns long-tail accounts: more customers, smaller ARR, lighter touch, more programmatic. The compensation gap is 1.5 to 2x. The split usually emerges around 100 enterprise customers or $20M ARR; before that, the same person often does both.
South vets LatAm candidates through structured interviews, paid work samples, and reference checks. You see a shortlist in seven to ten days, run your own interviews, and onboard inside two to three weeks. South handles the contract, monthly payments, and a replacement guarantee if the hire is not a fit. Schedule a free call here to get started!
The region has the perfect mix of everything you want in remote employees: English skills, shared time zones, hard-working, and depth of talent. They are already accustomed to working remotely for top US startups and Fortune 500 companies.
Absolutely! The US and Latin America have basically the same time zones. No Latin American city is more than two hours ahead of EST.
Every hire is sourced based on your exact needs. They will arrive ready to support your business right away. They can do basically any tasks done remotely, but we recommend starting them as support so your team has more bandwidth for high-value strategic tasks.
All types of roles - customer service, executive assistant, sales, accounting, email marketing, lead generation, content writers, operations, social media marketing, and more!
You can pay directly through us (most popular) or we can connect you with one of our payroll partners.
You don't have to deal with any American labor laws / taxes when hiring full-time remote contractors. They aren't US-based, so no visas or sponsorships to deal with either.
We recommend market pay which varies for each role. See our salary guide and success stories for some ideas.
Then, we have two different models:
Staffing (most popular) - We charge a small monthly fee for each employee's monthly salary to make the process hassle-free. The fee covers sourcing, recruiting, admin, payroll, compliance, ongoing support, and a free replacement if necessary at any point. There are no cancellation fees or minimum commitments. You only pay if you make a hire.
Headhunting - A one-time simple fee once we've found the perfect candidate. This comes with a 120-day replacement guarantee.
For both options, you only pay something if we find you someone great that you want to hire.
Yes, we only recruit for full-time and we strongly recommend full-time hiring if you can. Stability (full-time & long-term) is highly sought after abroad. The top caliber candidates are only looking for full-time work.
You're also going to spend time training and getting them up to speed on your processes. It would be a waste to do that over and over again with new people all the time.
We recommend training new hires on one thing at a time.
For example, once they get up to speed on lead generation, you can add the next role writing blog posts or whatever you'd like. You can definitely overlap roles until you have enough work for multiple people.
The cost of living is much less in Latin American countries. Many of our employees are able to own homes, raise families, provide for their parents, and have in-home help of their own with their salaries.
If you aren't happy with your hire in the first 120 days, we will work with you to conduct a second round of search for the same role for free.
Just email us at Hello@HireInSouth.com and we will get back to you with an answer as soon as possible.
